He claims an entire bag of mail was lost

VAN BUREN COUNTY, Mich. (NEWSCHANNEL 3) - The Post Office likes to say that nothing, not even terrible weather, will get between postal carriers and their job of delivering mail, but in Van Buren County some of the mail didn't make it all the way to its destination.

One man says that he dropped off four bills at the Post Office on January 16^th, but he was told that between a Post Office in Mattawan and a sorting station on 9^th Street, an entire bag of mail got lost.

The saying goes 'neither rain, nor sleet nor snow,' but that doesn't quite count if the postal carrier never gets the mail in the first place.

Norm Marr says he sent four bills from the Post Office in Mattawan on January 16^th, but Marr says his bills never got there.

Marr said he spoke to the postal clerk about the problem "he says 'I'm sorry, but we lost a whole bag of mail between Mattawan and the 9^th Street sorting center."

What was worse for Marr was that one of the bills that never arrived was for his mother's health insurance and that he received a notice warning him that the coverage could be canceled. His mother is almost 98 years old.

"They were going to cancel her, well 98 years old, you can't get insurance anywhere," said Marr.

Newschannel 3 spoke to Anthony Bradley from the U.S. Postal Service in Kalamazoo.

"This man says he was told by the woman in Mattawan an entire bag was lost in Mattawan, but what have you guys found;" said Bradley, "I don't know how the Mattawan Postmaster could say that, I spoke to the Mattawan employees, they never told a customer a bag of mail was lost."

The Postal Service says it has received complaints about lost mail sent from Oshtemo on that day, but Marr is from Mattawan.

"The issue is, with first class mail, it's just their word that they mailed it," said Bradley.

Marr says he can't afford to pay the stop payment charges as he is on a fixed income, but what he will do is start paying more of his bills online so his mail never has to come to the 9^th Street sorting station.