FAQ Technical

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FAQs - Technical Issues

Q.  Since I downloaded News 3 Now, my computer is automatically connecting to the Internet. Why?
A.  News 3 Now has to maintain an active connection to the Internet to operate. It has a default setting to automatically maintain connection.  To turn off this option, open News 3 Now, click on "Menu" then uncheck the "Auto Connect".  Also, if you do not want News 3 Now to launch with Windows (which will result in the program trying to connect as well) do the following: Open News 3 Now, click on “Menu”, “Options” then uncheck the box “Launch with Windows”.

Q.  News 3 Now doesn't seem to be updating, why?
A.  There are a couple of things you need to check.  First when you are running News 3 Now, are you connected to the Internet?  For the program to operate it needs to be on and maintain an active connection to the Internet.  Another thing to keep in mind is that most Internet services will automatically disconnect you after their predetermined amount of time. 

Second, have you tried clicking on refresh? (Click on Menu>Refresh).

Q. The radar doesn't seem to be working. The message "Data Not Available" is displayed.
A. The application has to download some maps and other resources the first time you run program. The speed of your connection determines how long it will take for the application to receive the data, but this is a one-time download. When the download is complete the radar button will be active. In other words, give it some time to load...if that doesn't work, give it more time.

Q.  Part of the News 3 Now window is cut off and/or some of the text is missing, why?
A.  It sounds like you may be using some type of custom fonts setting. News 3 Now only supports "Small Fonts" (Normal size @ 96dpi) or "Large Fonts" (125% normal size @ 120dpi), no custom settings in between.  You can check, or change if necessary, these settings via: Start (menu) > Settings > Control Panel > Display > Settings (tab) > Advanced... > General (tab). 
(If one doesn't work, try the other)

Q.  How do I get News 3 Now to use the browser of my choice?
A.  News 3 Now uses your default browser.  You will need to check/change the setting both Internet Explorer and Netscape - having one set to be your default browser and one not.  (In Internet Explorer 6.0, you would check these setting by opening it, clicking on “Tools”, “Internet Options”, “Programs” then checking/unchecking the box “Internet Explorer should check to see whether it is the default browser”.

Q.  The dynamic link library NPWXM32.DLL could not be found.
A.  The problem that you are having is caused from downloading the installation program, running it but not completing it then downloading and running a second installation.  Once you start the download you must complete the install or you will not have all of the settings.  To remedy the situation, delete/remove all of the installation programs and/or icons then re-download.

Q. Error creating registry setting.
A.  It sounds like you are on a network and don't have the proper permissions to download/install programs.  Your network administrator will need to install the program for you and/or give you the permissions to do so.

Q.  12031 Error
A.  If you are using Internet Explorer, click on "Tools" > "Internet Options" > "Advanced" then scroll down to "Http 1.1 settings" and deselect HTTP 1.1.
If that doesn't fix the problem, go back into "Http 1.1 setting" and select "HTTP 1.1 through proxy connections".

Q.  Font settings for laptops
A.  There is an issue on some laptops with some video cards that render their own point font so no matter what you set it to, the video cards uses what it wants too.  Therefore, setting it to small fonts doesn't guarantee that the data will be display using that point font.  Unfortunately there is nothing that we can do to fix that particular issue.

Q. Proxy Server Problems
A.  COX users: Make sure that in Internet Explorer it doesn't have "Use automatic configuration script" selected under connection/LAN settings.  It should be set to automatic or nothing.  You can check this via Tool > Internet Options... > Connections > LAN Settings...

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