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Utah couple sue over firm's negative-review charge

SALT LAKE CITY (AP) - A Utah couple is suing an online retailer over a $3,500 charge the company assessed after one of them wrote a negative review concerning its customer service.
John and Jennifer Palmer of Layton filed the lawsuit Wednesday in U.S. District Court in Salt Lake City against KlearGear.com, which is based in Grandville, Mich.
The couple's problems began when John Palmer's order of less than $20 for a desk toy and a key chain for his wife in December 2008 never arrived. Jennifer Palmer then posted a negative review about the company on RipoffReport.com.
The suit says KlearGear informed the Palmers in 2012 that they had 72 hours to remove the negative review or pay $3,500 because the couple violated a "non-disparagement clause" in its terms of use with customers.